Cheesecake factory survey
Bad experience review - service

I would like to preface this survey by stating that I love the Cheesecake Factory and go their anytime I have friends or family come through Charlotte. It was my wish to go there for out our teams company Christmas Dinner and my team agreed. We had about 20 people both co-workers and family coming. We made a reservation and were excited about going, even though the weather was horrible, traffic was worse not to mention the Cheesecake Factory is located at the Mall and its Christmas time. All of our party did not come at the same time. We had a couple of people that got stuck in the traffic and were delayed. The waiters came over and took a few of a tables and we understood because it was dinner time. As the additional members of our party showed up we just fit them into the table situation. We understood. We still had two more guest to our party that were on the way but stuck outside in the Mall in traffic. He had called to advise they were still coming. We talked to the waiter and were told that was okay so they were told to come on. When they got there we fit them into to our seating arrangement and thought everything was fine. The manager came over and told the last two, a father and his fourteen year old son they could sit there but they would not be served. It was seven o’clock. When other members of the party ask why they could not be served the manager turned around and advised we were lucky we had our table. We came to the Cheesecake Factory to eat and enjoy each others company, not to be made to feel uncomfortable and have to eat in front of a fourteen year old and his father who was being punished for not showing up on time. The managers was Victor Galu and he was very patronizing to the group. One of our group went over and tried to reason with him, there has to be a better answer them to just having them watch us eat, this got us no place. We had just started on appetizers and drinks a few had started ordering dinner. We had already spent over 800 dollars to that point and people started cancelling dinner orders and winding up the evening.

I understand that dealing with the general public is at times trying but to go out to dinner and not being able to order or have to deal with this type or service is totally unacceptable.

Company: Cheesecake factory survey
Country: USA

  <     >