TGIF - Porter Ranch, CA
Hostess was Rude and dropped F word

I'd initially voiced towards the night supervisor/boss concerning the way their 4 hostesses that night were sitting customers. I'd arrived directly into enjoy my spouse's birthday along side our 3 kids (2 young youngsters and an 10-yr old) and observed many categories of people have been placed before us despite the fact that we arrived just before their appearance. 1 team that actually annoyed me was a lady and her heavy-set male friend. These were placed in a cubicle that will have quickly fit my loved ones. At that time, I'd to walk-over towards the eating region to check out a desk myself which got ME-1 minute. Obviously, a desk that lay 4 seats and may accommodate a higher seat was easily available. I'd to teach the hostesses just how to do their careers. Their reaction, "oh you did not reveal you required a higher seat". Really? After being placed, I reported towards the supervisor, a Local lady. I mentioned that customer support and effectiveness was crucial. She apologized. Your host was mindful, we consumed and also the food was tasty.

Once we were departing, I handed these same hostesses that delayed the typical "Thanks for arriving. Appreciate your night, " salutation. Nevertheless, my spouse who trailed behind myself and our 3 children observed the youthful, african american coordinator together with her back considered me state "f* you". My husband was totally irrate. And since I truly did not understand what was happening, I walked in and talked towards the same Local supervisor. I informed her what had occurred and her reaction was "Oh no I actually donot believe so". What?! So then I requested this supervisor was she standing there when this occurred. She mentioned "no".

My problem is: how can a supervisor mentioned "I actually donot believe so" if she was not there. Her reaction must have been, "I seriously apologize for this. I'll check out the issue more. Can I consider your title and quantity to ensure that we are able to contact you tomorrow after talking to the coordinator and also the primary supervisors".

We have been patronizing TGIF since before my kids were created, more than 12 years! This is actually the first event I Have actually been handled in this way. It is unsettling to understand that youthful people such as this coordinator and also the inconsideration of the supervisor may operate a that I love frequenting 3-4 x per month.

Inadequate choices are now being produced in the hiring of workers which make a distinction in a customer's expertise.

Company: TGIF - Porter Ranch, CA
Country: USA
State: California
City: Porter Ranch

  <     >