McDonalds
Wrong food - Customer service

Date: 09/27 08:30 AM

Visit Type: Drive-Thru

RestAddress: 1200 League Line Road

RestCity: Conroe

RestState: TX

RestLandmark: corner of I-45 N and League Line Rd.

Comment:

Ordered 6 Chicken Biscuits. Paid $12.28 for Chicken Biscuits. Got to work 20 minutes later to find that I had 6 Sausage Biscuits. Called the restaurant and spoke to manager Maria. She wanted me to come bring them back for refund or exchange. I AM AT WORK!!! She continued to say bring them back. NO HELP WHATSOEVER! I want a refund for the order. It is insane to think that someone that is at work can leave and drive 20 minutes back to a restaurant, that should have gotten the order correct to begin with, and return food for a refund. I would not be calling her if I could come back, I WOULD BE DRIVING UP TO THE RESTAURANT! I had promised to bring Chicken biscuits to the 4 people at work for their breakfast. Also bought extra for my lunch! Who wants sausage biscuits for lunch? NOT ME! I expect a full refund. I will be returning 2 of the sausage biscuits to the manager. This is terrible customer service!!

Company: McDonalds
Country: USA

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