Dairy Queen-Airline Dr/Bossier City LA
Poor customer service/incomplete preparation of food ordered

On 3/8/09 I visited the DQ on Airline Dr in Bossier City LA with my daughter and 3 grandchildren. There have been no additional clients within the cafe whenever we came and requested. Purchase contains 2 children foods, 2 steakfinger containers and 1 shrimp container & big purchase of onion rings. After spending $32.00 for the order-we lay right down to wait, and wait, and wait, and wait even more to some whole of 35 minutes. Meanwhile 2 additional clients arrived inside, requested and obtained their purchases to consume in. After asking twice our purchase ultimately got up without the big onion rings, without any gravy within the meat hand containers and lacking the florida toast for every container. The children dinner using the hamburger had beef pattie which was completely charred. After I reported concerning the charred beef patty and absent gravy and toast I had been informed they might get another patty and look after the absent container products. After another 23 second delay the brand new hamburger was delivered to our desk. No gravy or florida toast found the desk. After I requested to talk to the supervisor I waited another fifteen minutes till he reached our desk. At the moment he explained the gravy device was down thus there wouldn't be any togo with this meat containers and he was out-of florida toast & can offer us a toasted bun base. After I questioned him why we weren't informed them could be absent at that time we requested he'd no solution except that there have been a change change and he'd simply are available in and didn't understand any solutions to my concerns. Then he agreed to discount any handle we'd prefer to purchase. At this time, me being the livid and disappointed client I told him I believed that since I have had settled $32.00 for food purchases for my loved ones and didn't obtain actually 1/2 of the purchase proper he sould provide us a totally free handle. After he returned behind the table and mulled the recommendation I'd created he ultimately gave us-1 small dropped cone, 1 reg. Cone along with a little oreo mint blizzard. This DQ has simply completed a significant outside and inside upgrading towards the act. They're in severe need of worker and administration upgrading or all the upgrading may have experienced vain. I've existed in Bossier City 23 years and prior to this have liked likely to DQ even tho there have been some support and hygiene issues throughout the decades only at that specific DQ and also the workers transformed it appeared too frequently. All of the period atleast they attempted to become pleasant and claim any issue they believed must be resolved. The team that's in control presently don't understand how to cope with clients or treatment to consider the effort to create a client happy. The general public is essential to DQ at the moment in the present financial state-of our nation. Somebody in administration must tackle the problem only at that specific DQ or even the clients will require their business elsewhere.

Company: Dairy Queen-Airline Dr/Bossier City LA
Country: USA
State: Louisiana
City: Bossier City

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