Pollo tropical
Ad service and dirty store

I positioned two purchase of exotic trios. The very first purchase was chips and sweet plantains and also the minute was fried yuca and corn. The client that arrived in after me got his purchase but which was good since I understand I had been next. After waiting about 5 to 7 units I realized that my purchase wasn't being released. The individual which was releasing the purchases came speeding out in the back-room stating "I totally forgot that there have been purchases to provide out". The supervisor was standing right alongside him and didn't declare a term. While my purchase arrived on the scene they forgot my chips and fried yuca. The chips seemed awfully chilly and soaked with gas. They'd make me a brand new purchase. Well I am still lacking the fried yuca. They recommended to go to my desk. Once the chips came I requested for my yuca purchase which was absent. I had been informed "What yuca? I thought is was simply chips." The man went away and not returned. Soon after we were half-way through eating I understood he never returned. I'd to obtain up from my dinner and have for that fried yuca. The yuca which was offered in my experience was probably the most terrible searching, over melted, chilly, soaked I Have actually observed in Pollo Tropical. Exactly the same one which forgot to move purchases was mocking me when stated I had been unhappy using the fried yuca. And again the supervisor was immediately and didn't declare a term. Before departing we visited the remainder space and also to my surprise it had been filthy and also the paper towels accessory was with document although not functioning. That evening there barely was anyone within the cafe. I had been there atleast 45 units since I'd household with me. The area was a reck. Platforms were dirty and also the condiments was sloppy with disguarded product around it. This specific restaurant has improved significantly. It was previously clear and pleasant and prepared to provide excellent support. The meals was perfectly great. That's the only real cause I'll return but I'll not move inside again. Thanks for studying my messege.

Company: Pollo tropical
Country: USA
State: Florida
City: Orlando

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