McDonald's
Ignored at drive-through speaker at Rancho Cucamonga McDonalds

I went to a McDonald's on September 28th at Foothill & Archibald in Rancho Cucamonga, California, and was appalled at the horrible customer service. If this was a rare occasion, I would have ignored it; however, this seems to be the norm for any McDonald's that I go to any more. I was in one of the drive throughs that split, allowing two cars to order. When the truck in front of me ordered and pulled up, and the car in the other lane ordered, the line in the front stopped; apparently they were waiting on food to be made. Never at any time did an employee acknowledge that I was there, waiting to order, even when I repeatedly called into the drive through speaker. After five minutes the line started moving, and I called in again; still no response. The order taker takes the order of the car in the other lane that pulled up after I had been waiting for over 3 minutes, and I call again; still no answer. Finally, thinking the speaker broke, I backed up and went into the other lane, where I am immediately waited on. I tell the person that I think the other speaker is broken, and his reply is, "No, we were just backed up". So basically, he was just ignoring me when I was in the other lane. When I called the 800 number for customer service, I was told the information would be passed on to the store manager; they did nothing else to help me. McDonald's service is the worst of any fast food restaurant I have ever gone to, and after yesterday I will never go to another McDonald's again.

Company: McDonald's
Country: USA

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