Home Town Buffet
Customer Service

Our great-grandmother and that I visit the House Town Buffet in the Moreno Valley Mall constantly. Particularly when I had been pregnant. We'd proceed like 2-3 times per week. We've NEVER had an issue using their customer support. Actually these were excellent! We'd not experienced like 2 weeks or anything because of some issues, but on June 18 we went again. Our great-grandmother likes to move there. Or atleast she applied to.

We did our typical program that will be I-drive as much as the leading and allow her out. Yes, she's 91 years old and certainly will walk-on her very own without having a stick or perhaps a wheelchair. She's as wise like a mix too. I allow her out and he or she would go to the point. I park the vehicle and obtain my boy out (who now's 9 5 mos). Occasionally (with respect to the evening and period), she might be in-line, or occasionally she's previously settled. This very day, she'd simply compensated after I got towards the point. There is a brand new woman calling about the register. I looked over the bill and he or she had billed us for just two people. I created her conscious that she didn't cost my excellent granny to get a senior. She named her supervisor to change it. The procedure was going for a very long time, but we were individual in waiting. Our great-grandmother ultimately asks me what's happening. She is wise, but she doesn't notice too well. I believed to her within the type of flattery that she should appear additional youthful nowadays since she was rung up being an person and never a mature. Reduced and see, the cashier girl looks up and claims well perhaps you shouldnt allow her show up hereby himself! Woah!!! I couldn't think my ears. I stated pardon me? I believed to her well she's 91 years old and he or she is definitely an person and certainly will come and proceed as she pleases and that I began to clarify how I park the vehicle and obtain my boy out etc, then considered to myself, delay, why am I describing myself for this woman. She'd the nerve to express in my experience that I dont want to get an attitude together with her. Actually there's a-line saturated in people behind me. Therefore she believed to me you dont need to behave so rude in my experience and that I stated you dont need to behave like AB! She then she flips out more and starts heading down on me and that I informed her to contact her supervisor. After lipping off even more she does and he or she continues to be working her mouth. I informed her that she must simply quit speaking and rush and obtain her supervisor over here. He comes and also the very first thing out her mouth is she named me AB bla bla bla. The supervisor was like you didnt need to contact her AB! Im like PARDON ME? To begin with, used to do not contact her AB! I said she doesn't need to behave like AB! How dare he come at me like this without having understanding everything. I am talking about think about what first occurred yanno? And so I told him. He didn't appear to be he really was likely to get after her for this. I told him I needed corporates quantity. He believes I'm silly, nicely he offered me the amount towards the shop. Therefore to simply skip forward... Used to do not contact the shop. That evening I visited their corporate site and submitted a criticism. I never heard something back. I reported about 2 more occasions on various times on the website again, and didn't get any feed-back. Lastly recently I submitted a BBB criticism now I'm composing a below. I've not been back since. It upsets me since I'd prefer to return, but I'm therefore shocked in the horrible customer support I received that evening. Our great-grandmother was so annoyed since she noticed me annoyed and he or she hasn't noticed me upset before. It destroyed our meal. We didn't consume much that evening and simply left. After I proceed within the mall and go by Hometown Buffet, I occasionally observe that woman still buzzing about the register. I wonder just how many others she seems she could make remarks to like this. Customer support went down-hill in a lot of locations, it's a disgrace!

Company: Home Town Buffet
Country: USA
State: California
City: Moreno Valley

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