Steve Takenaka [STakenaka@Benihana.com]
Poor dining experience Miami

Being told the wait would be 30-45 minutes, we waited in the bar/lounge area. I ordered a beer. It was warm, and the inside of the glass smelled of disinfectant. I sent it back. I ordered sashimi, octopus and Ahi tuna. We waited and waited. Finally we were seated in the main dining area before the sashimi arrived, but only the octopus. They were out of Ahi tuna. The octopus was warm and very tough. I had already paid the bill in the bar area, so the waitress was confused about refunding my money for the tuna. Seating in the main dinning area was frigid. An air conditioning vent blew cold air right down the back of our necks. The chef's name was Sanchez. The table next to our's chef was Carlos. Do you think we Americans so ignorant that we cannot tell an Asian from a Mexican? The bus boy stood in the corner obsessively chewing his fingernails, until they started to actually bleed. This was very disgusting to watch. The chef could not successfully juggle, nor flip items to anyone's satisfaction. Your wait staff was too young, too inexperienced, and inattentive

Company: Steve Takenaka [STakenaka@Benihana.com]
Country: USA
State: Florida
City: Miami FL 33166
Address: 8685 NW 53rd Terrace
Phone: 8003273369

  <     >