Dairy Queen
Dairy Queen - Treated like a jerk for asking to be charged correctly

I ordered a 5 dollar meal at the Zimmerman MN DQ today (7/6.) The woman at the counter quoted me a price of 5.76. When I brought up that I'm usually charged 5.34 for this meal, she shrugged it off and made no attempt to fix it. I had to get insistent before she looked into the situation, and found that she made a substitution on my order that I didn't ask for. She then stated that "it's only 30 or 40 cents" and seemed to feel that meant I should stop caring and just pay their incorrect price. She looked at me like I was some kind of jerk when I continued to insist she charge me correctly. Finally, she told me my price would be 5.34, but then she shorted me 30 or 40 cents on my change. I was amazed. I brought that up as well and told her she needed to fix my change, and she got condescending and continued to act like I was being rude and unreasonable. When did it become unreasonable to insist on not being overcharged? It doesn't matter whether the difference is 40 cents or five dollars - the only appropriate reaction to being told you've charged someone wrong is to apologize and fix the error without making a fuss. This lady, by contrast, took five minutes of haggling and I had to get the manager (who apologized for the situation, but didn't give the impression that she really cared either. She probably wasn't given the full story by her employee.)

Company: Dairy Queen
Country: USA

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