Applebee's Corporation
Not sure what was worse food or service - Applebees

Ate at Applebees in Missoula Montana with my wife and child on 2/15.

I ordered the fettuccine, wife ordered steak and chicken nuggets from childs menu.

The waitress was slower than molasses, finally she took our order which would not come for another hour. I ordered the fettuccine without shrimp. I did not think it was a big deal, apparently the chef added shrimp and had to remake it. But no one told us. So we waited one hour for our food. I am sure my wife and child's food sat while they remade my fettuccine. Which by the way was way overcooked. I had to ask the bartender what happened to our food as our waitress vanished into oblivion. She did not bring back a pepsi refill to my wife until 20 minutes later. So here we are an hour plus 5 later and our food arrived. My child's food was cold, my fettuccine was much and my wife's steak was cold.

We complained but were told that it was not their fault because they were short staff. What? I paid the $26.36 bill and left a $4 cash tip that she did not deserve. I called and complained to a manager later in the day and was asked not to contact corporate and he sent us a whole $20 gift card... Wow how generous... This was truly a horrible experience... I doubt if i ever will go back

Company: Applebee's Corporation
Country: USA

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