Fifth Third Bank
Ripoff dishonest incompetent unprofessional

My husband and I look out a loan for a Van originally from Old Kent Bank which was later became Fifth Third bank we decided to transfer the loan to my credit union for a lower interest rate so I contacted them for a payoff which was given via an automated system along with a per diem.

When I went for my loan a Supervisor from my credit union contacted Fifth Third and was given the amount of the payoff, a per diem was also given and added to the amount so the loan would be paid off.

Fifth Third cashed the check and my credit union received a "Release of Lien" which was sent to the State of Michigan and recorded as my credit union being the lien holder. This all took place on April 16. I've never heard anything further until April 19 when I went to get a new loan from my credit union for my truck, even though I took out a equity loan last year. I was informed that I had an outstanding loan with Fifth third.

I called 5/3 talked to Sheena who transferred me to Tracy, she discussed this with her Leah her manager and I was told "they are not certain what actually happened but clearly an error had happened and because they had released the lein the amount would be adjusted off with 7 to 10 days. I asked for a letter stating this completed and she was putting notes on the computer and a letter would be sent and if I had any problems or question I could contact her at ext. 65449.

On May 4th I called and talked to Sheena who informed me there were no notes out there and the loan still existed, she would not transfer me to Tracy but did talk to both Tracy & Leah and neither one of them recall our conversation (how convenient). Sheena suggested I have my credit union call them, and in the mean time she would put notes in their system on today's conversation. May 6th my credit union called there and talked to Danell who said there were no notes and had no idea what was going on, so my credit union faxed them a letter and a copy of the check and lien release.

May 11th I called and asked for a manager Courtney transferred me to Jeff who listened to me and then said he couldn't do anything about it, when I asked what his position in the company was he said he worked in the collection department, I again asked for a Manager and he transferred me to Connie Henry who informed me that I still owe and that it's my fault that the amount was pd off - it is 5/3 policy that all payoff amounts must be done in writing therefore I still owed - the automated system does not say this amount is not valid unless you receive it in writing, and the loan papers that I signed were with another bank, and it does not say that on the papers either.

I asked her if I still owed why would they sign off on the lien and she said because we were asked to do so but that did not mean the loan was paid off and I should have known that. I asked her why would anyone send you a check for over $8000.00 and ask you to sign off on the lein and then not make a pmt for 2 years, as far as I knew banks did not release lein in case of default, they had nothing to reposses - her comment was garnishment of your paycheck. I told her I did not feel this was legal and she said this is called "unjust enrichment" she was very rude.

Now I get a letter telling me I need to provide proof of insurance on the vehicle (which I no longer own) or they will insure it for me - I can't insure something I don't own and I don't know how they can insure something they released.

With all of the personnel that I talked to not one of them was able to assist me, keep their word, enter notes onto the computer, or have the professionalism of a customer service person, or hold the position of a manager. I was treated as if I was the one who made the error and would pay dearly for it.

I do not feel that I should have to pay for their mistake, this is an additional 2 years of interest @9.24% and the mistake was not just a few hundred dollars.

Cathy
Grant, Michigan
U.S.A.

Company: Fifth Third Bank
Country: USA
State: Ohio
City: Cincinnati
Phone: 8009723030
Site: www.fifththird.com

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