Mutual of Omaha
Life Policy Still Billed Months After Husband Called to Cancel

I noticed on April 24 that $47.32 was being taken of our checking account by UNITED/LBS. Further research revealed it was Mutual of Omaha, a Life insurance Policy I asked my husband to cancel when we got a new policy in
Dec. When I called the agent said she showed my husband had called in December, but he had actually asked for quarterly billing, not a cancellation. I asked why they hadn't put us on quarterly billing, or mailed a bill, and she said
they should have called, she wasn't sure, but she knew that for sure my husband had not requested cancellation. We hadn't had the policy long enough for quarterly billing, anyway.

Now, I have known my husband for a very long time. He's not a liar. He is not easily confused. He is not a person who enjoys paying for two life insurance polices for no reason, especially while he insists, on the phone in a conference call, that he used the words cancel the policy in December. It took me four months to notice that we were still being billed for the policy, and one phone call to realize that we had chosen a bad life insurance company.

In the end though, I would like to thank them for the opportunity to see what they really would have treated us like before we paid them for, say thirty or forty years. I just got laid off and was reviewing my finances. I can't imagine
depending on Mutual of Omaha if my husband actually passed after experiencing their Customer is Always Wrong policy in action.

Buyer beware.

Company: Mutual of Omaha
Country: USA
Phone: 8007756000
Site: mutualofomaha.com

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