FreeCreditReport.com
Supervisor Resolved Membership Charge and Provided Free Credit Reports

Before the new year, I had signed up with freecreditreport.com, not knowing that I would be enrolled into a membership to see my FREE credit report. Now, I watch my billing statement very closely (being a victim of credit card fraud in the past) and saw where I had been charged 17.95 from "experianfreecreditreport". I was livid! I called immediately and spoke with someone who could barely understand me, they kept trying to sell me on "free this" or "half price that" until finally, I demanded a supervisor. I was on hold for about 2 minutes, then spoke with Armando. Now, I had read a complaint about this "Armando" supervisor and was very hesitant, but explained in the calmest way of how I felt that I was being taken advantage of. Armando was very understanding (surprisingly) and advised me to look at the website again, since I hadn't since I signed up. I saw at the top of the landing page where it stated I would be charged if I had not cancelled. He cancelled my account for me, and even though I didn't get a refund, he showed me where to view my report once more and also provided me with all 3 credit agency reports for FREE. I have to say at first, I was incredibly upset with this company but after my conversation with Armando, I realized that if we as consumers just read the print (it wasn't in fine, it was bold print) all around the page, we'll know what our responsibilities are. Once I got to the supervisor, I was very pleased and don't mind losing 17.95 for great customer service and a FREE 3 credit agency report. We just need to remember that if we're going to enter our card number over the internet, we should read the page. Thank you Armando! I will be telling everyone I know about my unexpected exceptional experience I had with you!

Company: FreeCreditReport.com
Country: USA

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