Bank of America
Recurring Bill Payment Skipped After Editing Schedule

I was using Bank Of America website for Recurring Bill Payments for more than 1-year. On January, I went to recurring payment and modified the Amount from $XX. XX to $YY. YY Dollars and change the date for recurring payment.

On February the bill payment didn't happened and it started happening from March. When I got charged for Late Payment Fee, I questioned BOA why there was no payment for Feb. As per BOA when I changed the JAN date and amount, so it overwrote Feb date. This is really a rip-off. A recurring set-up should happen every 30-days (scheduled frequency), no matter what. Now BOA is blaming the customer for those changes.

I was exchanging emails with BOA and they were raising their hands on their poor recurring automatic payment feature, in mean time my UTILITY company (AUM: https://www.aum-inc.com/) is continuously charging me late payment fee on top of late payment fee. I was updating AUM that I am negotiating with BOA for the dispute but AUM do not want to consider the request and they have charged me LATE FEE for not paying Previous Late-fee, which happened bcoz of BOA Un-Friendly Bill Payment website.

All Corporate's are making sure that they Ripp-Off customer at their BEST. And that is why we are seeing so much Crisis every where.

Company: Bank of America
Country: USA
Site: bankofamerica.com

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