Green Dot - Walmart Pre paid money card
Stolen Card Used for Over $600 and Fraud Claim Denied

I purchased the highly advertised Walmart Money Card, FDIC by Green Dot financial. I later found out they are one of the same.insured itself? The card was purchased for my daughter, 19 yrs old, student working 2 hours from home. Had tips / cash, transportation the bus until she came home on weekends. Her bag was stolen, cash, credit cards, Walmart Money card with excess of 900.00 on it to purchase a car. They used this card for over 600.00 within a matter of hours before the cancellation was placed. We have witness of users, users on camera and fraud and theft charges filed with Springfield Oregon police department. We did all the leg work, checking stores, cameras, finding persons involved.

Simple... Not. Walmart Money Card (get a translator) after days not hours with multiple calls from us to them decided I did not secure the card thus am out of luck. They stated I willfully gave the card, pin and my authorization for its use. A pin was not used it was simply done as a debit. No ID was asked for by teller. Security camera and personal stated it was obvious, cracked out individuals that should have been asked for ID. Walmarts investigation was not with stores (5 of them) or with the police department. It was decided by the inept persons in customers service with a serious language barrier. I replaced the money to my daughter and am working on this myself. I was the fool that purchased the (secure) card in the first place. I am following up with state and federal agencies to try and get the money back from the stores. That is what a legitimate Bank or Credit card would do.

In addition I am waiting for the March 9th replacement card with remaining funds. They said sent on the 9th, it didn't arrive. They thus sent another on the 14th it has not arrived. Both were cancelled and a card sent Fed X on the 24th. Yes, not arrived. The fraud was with the original theft and use of card without authorization, the second crime is Walmart Money card negligence in following up with their guarantee.

Company: Green Dot - Walmart Pre paid money card
Country: USA
State: California
City: Monrovia

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