Prime One Benefits
Unauthorized Withdrawal from bank account

I am helping my brother recover his $299 that was withdrawn from his checking account.

The unauthorized withdrawal was reported to Citibank and supposedly an investigation was initiated. When followed up a few days after it was reported, a Citibank specialist read a letter that will be sent to my brother about the results of the investigation: "Called the company; the company claimed the debit is correct; provided the number 800-871-9984 for my brother to call the company to discuss the status of the charge." This is totally nonsense since my brother already indicated that he has never authorized this withdrawal nor deal with this company at all. When the Citibank specialist was queried as to whether the company was asked for documentation as to how the order for services or product was made, the specialist just replied that my brother has a point. The specialist indicated that the investigation will be reopened.

In the meantime, my brother is short the $299 and the overdraft fees of $90 which should not have happened if the unauthorized transaction did not occur. It has been asked of Citibank to refund the overdraft fees.

Company: Prime One Benefits
Country: USA
State: New York
City: New York
Address: 666 Fifth Street, Suite 317
Phone: 8008719984

  <     >