Roundpoint Mortgage
Poor handling of VA Refinance

I had been place in connection with RoundPoint through Lending Tree on January 26 to refinance my Virginia mortgage to some lower-rate. I had been recommended from the Loan-Officer the procedure is very effective and includes 3 main actions, Launch & Meeting, Disclosure evaluation & Dedication and Running. That with my assistance, "the whole procedure from begin to end must take-no longer than 21 calendar days." Although I supplied anything they requested for within hours of the demands, it's now been almost 60 (SIXTY!) days to accomplish what must have obtained 21 times. DON'T USE ROUNDPOINT TO REFINANCE YOUR VA MORTGAGE, if you don't don't mind the procedure getting three, happening four-times longer than it will. To deal with the rankings, it needed numerous demands before I'd obtain what I requested for, their crucial individual addiction about the same Virginia licensed expert shows their bad understanding of easy Functional/Reputational Risk. The VP who ultimately recommended me the mortgage was getting an excessive period of time to procedure because of an time problem fundamentally mentioned "it's what it's, but we shall do what we are able to to facilitate the procedure and obtain your mortgage shut" and approached me-only after prices began to rise. Since the Expert continues to be employed and also the mortgage has transferred to running, it's obtained three months (that same period of time that it will took to accomplish THE WHOLE procedure). It has been a headache of an event, and that I need anybody considering RoundPoint to refinance their mortgage to firmly rethink, find another bank.

Company: Roundpoint Mortgage
Country: USA
State: North Carolina
City: Charlotte
Site: roundpointmortgage.com

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