Liberty Mutual Fire Insurance Co
Delay Tactics on Fall Injury Claim at Regal Theater

Liberty Mutual Tactics for a fall taken at a Regal theater insured by Liberty.

1) theater mgr. assures that all medical bills will be paid by their carrier, "Go to the ER and be treated"

2) Hospital sends bills to theater, which mysteriously disappear.

3) After 6 calls to Liberty, a claim # is assigned and Medical bills & photos of injuries are e-mailed to adjuster, as they requested.

4) One month later the adjuster is still "on vacation" and no one else can open his e-mail or help with case.

5) Meanwhile medical bills top out at $8,000 and Liberty staffer (not the missing adjuster) informs us they will not pay interest on these bills.

6) new claims manager assigned, "I'm looking in to it" goes on for 4 weeks.

7) After 6 weeks, informs us "Looking into who owns the property the theater is built on, the owners of that property may be liable, and their lease agreement needs to be looked at.

8) After our own research, which took 5 minutes, not 3 more weeks, turns out the Regal Cinema does own the property it sets on.

9) Yes, it's only been 3 months since the fall, but after numerous unreturned phone calls, faxing of the same documents over and over, this claim is not further than the day the fall occurred.

10) These tactics are used to discourage us long enough until time runs out to hire an attorney or to wear us down.

11) We are not looking for a big "payday" just to have the medical bills paid and a small sum for pain & suffering, not even asking for time off work.

Theater admits negligence and had their walkway repaired soon after the fall. Why can't companies and their employees do the right thing? I guess they only know how to respond to an attorney that will ask for a small fortune and drag this thing out!

Company: Liberty Mutual Fire Insurance Co
Country: USA
State: Kentucky
City: London
Address: PO Box 7214
Phone: 80006720834

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