Dropshiponauction.com
Delayed Defective Items

I signed up with dropshiponauction.com about 2 months ago. I paid $49.99 for the membership fee then was charged $14.99, which would also be assessed as a monthly charge for the membership. It sounded great to begin with, but it was a nightmare. First off, their shipping takes so long I had 2 people mad that it took almost a month to get their items. Then, I had one customer whose item was defective and dropshiponauction.com refuses to refund return shipping even on defective items. They bounced around by stating (after providing explicit return instructions) that the only compensation they could have provided was a return label. This information came a week after their orignal return instructions and the customer already mailed back the item. It cost me $20 reimbursement to him (I couldn't expect a customer to foot the bill on a defective item return) which was about all I made on the item to begin with. This is what ultimately made me cancel with them. Their return policy only addresses defective items at the very bottom and all it says is that the customer is expected to return the item, it does not say that the customer will be expected to foot he bill for returning a defective item. The only items that are referred to as non-refundable shipping are unwanted items, which incur a 20% restocking fee to boot. Also, this was nightmarish because you could only speak with them by phone if you signed up for the $99 phone membership. That I believe was a one time fee, but still…c'mon. They kept saying the warehouses don't refund returns, but my argument was that I didn't order from a warehouse, I ordered from dropshiponauction.com and they were the ones that needed to make the refund. They closed out my "ticket" inquiry not allowing me to pursue it further with them. Then, I had two orders for two other items that ended up out of stock. They do say that is possible, but c'mon, I only made 6 orders from them and only 1 went smoothly. I ended up having to refund almost $1,000 in orders, plus shipping out of my own pocket, because their items ended up not in stock, became discontinued or were defective. I took a loss on this venture, no gain. I should have been wary because they have no physical street address, none of their emails were signed by a person's name, and the emails were "no-reply" meaning you had to go through their website to reply and that didn't give an actual email address when submitting inquiries. I cancelled my membership and am hoping that goes through before I have to change my bank card number to not allow them to charge me any more monthly fees. Also, i compared many of their items to ebay and Amazon and their prices are NOT wholesale by any means. Plus, I could find no auctions that were being listed or bid on that came close to covering their 'wholesale' price, plus shipping, once ebay and paypal took their fees. They are very expensive for wholesale prices. Don't sign up with these people.

Company: Dropshiponauction.com
Country: USA

  <     >