Green Dot
Frozen Account With Over $100 Until Replacement Card Arrives

I thought I had lost my Green Dot card, so I called to have it canceled. There was still money on the account, so they closed the card and started a new one.

However, there is still over 100 dollars on my account, but the account is frozen until I activate the new card, which is going to take 7-10 business days to arrive. There is no option to expedite, like they do when you get a brand new card.

I also cannot get hold of a live person. If I use my SSN, it says this account has a security lock on it and will not put me through to a live person so I can try to get a temporary number I can use instantly. I need to access my account to pay bills that need to be paid ASAP.

Customer service is terrible at GD, and when I finally get the card I may never deal with them again except to use Money Paks to load my other upside cards. I cannot even access my account to pay bills, and they did not even give me an option to get a temporary card. What a ripoff.

Company: Green Dot
Country: USA
State: California
City: Monrovia
Phone: 18667957597
Site: greendot.com

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