Sun Trust Bank
Changing transaction dates to create an overdraft

I had banked with Sun trust for years up until recently. I did overdraft my account but they manipulate the way items are presented to your account in order to charge you more overdraft fees.

I had transactions presented as debt transactions from Dec 24th. Which should have cleared with no problem. On the 28th. A check (that was post-dated) that I had forgot about was presented and they cleared the check before all the debit transactions that were previously shown on my account (online banking).

They say that the larger dollar amount items are presented first which I get but 4 days later? Come on! They did refund me $70; not good enough!

I know for a fact that the check was not even sent to the bank until the 28th but they seen the opportunity and went for it.instead of $70 in NSF fees they charged me over $500.in turn they lost a customer, and I will tell everyone I can about the negative experience!

Company: Sun Trust Bank
Country: USA
State: Florida
City: Summerfield
Site: suntrust.com

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