ProActiv Solutions
I have been charged two times for a shipment that I never requested and as of today have still never received

I created a preliminary purchase with Positive and was billed March 11th within the quantity of 29.95 and obtained my bundle March 15th. Fourteen days later a cost was designed to my consideration within the quantity of 37.94 for one more bundle that used to do not obtain. I instantly named on March 30th to determine why I'd be billed for another shipment fourteen days after my original delivery. I had been educated the cost was to get a cargo that I ought to obtain in2- 3 months. Note: On my bill the info suggests that I ought to be billed to get a membership account cargo the week of April 5. Nevertheless the bill also says that since I requested online that I'd have to visit the positive site to trigger my team membership consideration. I advised the consultant that I never registered or triggered the automatic deliveries. The consultant explained that I ought to not have now been billed which the cost could be terminated, the membership could be cancelled with no further costs could be published to my bill. She advised me when the cargo was sent to merely go back to sender. On April 8th I noticed that Positive had billed my bill again for 37.94 and that I called customer support. The consultant assured me that this was a preauthorization which the cost shouldn't post to my bill. It posted to my account. This cost led to my lease check being delivered and me being evaluated the next costs: facility in the lender, overdue charge in the rental company, along with a return check charge in the rental company.

I named 2 times to talk to reps (Jared and Sally) to prevent this case and every time I had been guaranteed that no costs could be published to my bill.in both calls I required to talk to a boss but wasn't subjected to to some boss since the consultant assured me the scenario was managed and that I wouldn't obtain any costs. On March 9th following the costs were published and my consideration was overdrawn I had been ultimately attached to talk to a boss (after 3 failed efforts). The Boss explained that the reimbursement for that 37.94 was place in on April 8th after my last telephone call for them arguing the cost and that I must observe that reimbursement reflected on my consideration in 5-7 days. I advised the boss (Dawn) the issue is the fact that I had been informed two individual occasions that my consideration wouldn't be billed also it was billed which cost led to my bill being overdrawn. The boss explained that I really could send in a payment challenge describing the problem. I'm creating this notice on April 9th after receiving off the telephone using the reps for that next period. I've been billed 2 times to get a cargo that I never required so that as of nowadays have nevertheless never obtained.

Company: ProActiv Solutions
Country: USA

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