24 PetWatch
They will not pay claim! - Indoor Cat Policy

I have been insuring my act through them since she was 3 months old, no claims. At 6 years old, she came down with urinary infection and ultimately died from kidney failure. 24PetWatch denied all my claims saying that it's not a covered disease. Cat had multiple positive urinary cultures with 6 months of antibiotic treatment. Policy clearly stated they cover Feline Lower urinary tract disease, and Infectious disease. They argue that bacterial infection is NOT an infectious disease. But they said parasitic diseases are covered. Which is opposite of what their policy said.

Company: 24 PetWatch
Country: USA

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