Charles Schwab Corporation Company
Charles Schwab Bank, Charles Schwab and Company "We are not your service team" - from the Schwab Client Advocacy Team

"We are not your service team"
"We are not your service team"

These are the words that ring out from my conversation with the female manager of the Client Advocacy Team on Monday August, 29.

In trying get a letter to respond to a government form I spoke with a member of the team earlier on Monday. Then after sending a fax I got an angry, petty, and retributive call back from the female manager over the apparently inappropriately named "Client Advocacy Team." It was basically a call that said "don't call us - we are not here to help you - shut up and go away." It was also condescending.

When I needed a similar letter from, they were happy to help. Their executive escalations group didn't tell me I could not speak to them or that I had to jump through hoops to reach out to them for help. But the wrongly-named "Client Advocacy Team" at Schwab apparently is so caught up in their own self importance that they now don't appreciate phone calls from their customers. Their female manager prefers to treat customers rather like lowly employees that are required to follow her process before reaching out to them, where customers are to be treated either like lowly employees of this woman, or like pawns. Prior to contacting that group I had spoken with several other managers. And I had also been lied to by two employees who told me the letter would be done - then nothing happened. Then I got a denial. And only then did I escalate the issue. Then I DID speak to someone at the Client Advocacy Team. Then after sending a supplementary fax, that's when I got an angry call back from this woman manager of that team telling me "we are not your service team, " and basically to F-off and go away.

The FDIC and the Comptroller of the Currency will be hearing about the details.

We are not your service team.

We are not your service team.

This was the message from Schwab's "Client Advocacy Team" on Monday August 29.

Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company. Plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome.

Company: Charles Schwab Corporation Company
Country: USA
State: California
City: San Francisco
Address: 211 Main Street
Phone: 4156367000
Site: schwab.com

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