Heritage acceptance
Hills Haven Mobile Home Park Failure to live up to their contract and harassment of tennents that are trying to pay their bills on time

Heritage Acceptance and Hills Haven mobile home park are the true definition of a ripoff. First when you go in to get a home from them, they give you a polite attitude and act like they want to help you, they promise you a good place to live and an easy to afford payment. Once they have you in the door they own you and there just doesn't seem to be any way out but to default and walk away. They are SLUM LORDS and do not care about you or any other resident that lives there.

Seven years ago, when my soon to be wife and myself where looking for a place to live, and neither one of us had very good credit, we came to Hills Haven figuring that we would be able to get a mobile home at a good price and live in a community that would not have a lot of issues. BOY WHERE WE WRONG!

First we where promised a payment book on our used trailer. Guess what, Yeah we never received one. We have called a bunch of times over seven years attempting to get our payment book and was told by Sahara at Heritage that she would send our book out. After Months of not receiving a book still we called again, getting the same answer and expecting a payment book or some sort of statement and again nothing came. We complained to every Manager we have had at the park, all 8 of them. That should let everyone know that this is a crappy place to live when they go through 8 managers in 7 years. Finally my wife did get a hold of Tammy at Heritage and she told my wife that Heritage does not have to provide us with a payment book or a statement of payment and interest made. Correct me if I am wrong, but isn't it Federal law for a lending institution to provide a statement of interest payed for tax purposes? Well according to Heritage and Hills Haven it isn't.

Then this so called community will try to charge its residents for anything it can. Example, 3 winters ago we had quite a bit of snow and I had to climb on the roof of my trailer to shovel the roof off. While I was on the roof shoveling the snow off the back side of the trailer, the acting manager at the time put a write up on the door stating that if I did not remove the ladder from my deck that they would have someone remove it for me and charge me $35 for their inconvenience, REMEMBER I WAS ON THE ROOF. Another example, We have had a lot of wind and rain storms. Branches blow off trees, I do not have a tree in my yard according to the way the property lines work for the trailer park, but if branches fall in my yard and I do not pick them up right away then that park will write us up and charge us for them to remove the fallen branches. Do not even bother having a pet, They will charge you $5 for each pet and don't forget to pay it or you will be charged a $30 late fee, and if you refuse to pay that they will keep tacking $30 a month on your bill until you pay it or they kick you out. But watch out for the stray cats running around the park, they will have kittens under your trailer and sleep in your engine compartment of your vehicle.

Oh, and you might want to go south in the winter because they rarely plow the roads in the park causing them to be almost impassible. I have pictures of ruts in the streets that are 12 inches deep, Thank God I have a 4X4. It was so bad one winter that I posted an announcement along with the district managers cell number on the mail boxes trying to get all residents to call and complain.

If you have a complaint about toilets not flushing properly and raw sewage flowing across your yard, just call the Health Department, I had this exact problem for a year and a half, myself and my neighbor called all the time trying to get something done about it. Nothing got done until I called the Health Department.

Hills Haven and Heritage are one in the same, even know they tell you they are 2 separate entities, they are liars. They will except anyone in, collect all they can from them, wait until they are almost payed off and start to tack every charge they can on to their account in order to have the renter either default so they can resell the trailer to another sucker or pay for outrageous charges. Someone needs to investigate them for their unfair treatment on tenants and their shady business practices.

Company: Heritage acceptance
Country: USA
State: Michigan
City: Buchanan
Address: 4205 Hills Haven road
Phone: 8002339598

  <     >