Citibank
Overpayment Credit of $59.27 Denied, Then Late Fees Billed

In November I paid my balance in full to Citibank. I later realized I had overpaid them. I had a credit of $59.27. I have called them every week since December and was told the same thing: "the check is in the mail."

On March 3 I called and was told I had no credit due me. I spoke to several employees and finally spoke to a manager in collections, who was very rude. I then asked to speak to her supervisor. I told him that if I owed them money they would want it or report me to the credit agencies, and that I wanted the extra money I sent them back. He told me they did not owe me anything and hung up the phone.

On March 9 I received a bill from Citibank for $37.26, with an interest rate of 27.990%. The bill was dated 12/22/03 and stated late fees for October. I have not been late with payments.

I called and was told I have a zero balance. I hope so. I would hate to find out later that I have been charged loan shark interest rates on a balance I am not supposed to have.

I have paid them $5303.49 in two years, and they act as if they are mad that I paid them off. They are trying to mess up my credit. They never have to worry about me having a card from them ever again.

Company: Citibank
Country: USA
State: Nevada
City: The Lakes
Address: P.O. Box 6419

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