TD Bank
Incompetence

I was recently married and my wife and I, both account holders at TD bank went to a local branch to add her to my account. We had proper I.D. And a copy of our marriage certificate with us. We were not trying to take anything from the bank, we were merely trying to add my wife to my checking account. We got an attitude from the customer service girl who informed us the her "back office" would not approve adding my wife to the account since the marriage certificate contained her maiden name and her driver's license has her previous married name. Please note the the SS # on both are the same and Social Security changed her name with no hassle at all. I asked this young woman if she knew of any other cases in America where women were married more than once and she didn't seem to get the logic, I informed her that she should consider that we were not so clever criminals who were trying to put money into the bank instead of taking money out. She again didn't get it. We left the bank disgusted. I called their customer service line and all I got offered there was the location of another branch to try!!! America's most convenient bank? B.s.

Company: TD Bank
Country: USA
State: New Jersey

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