Sams Club Discover GE MONEY BANK
Bad customer service, nothing done for dispute

I have purchased privat tutoring lessons online using my Sams Club Discover credit card. After finding out that it was a scam, I tried contacting the merchant who refused to listen to me and threatened me with legal counsil. I contacted GE Money Bank and they assured me that they would dispute it and credit my account for the amount. 90 days passed and nothing has been done by the Bank, They have sent me a letter stating they cannot do anything about the dispute. When calling them on the phone the reps are all not nice, and the supervisors are even worst. They told me that If i am not satisfied with the decision I can write the bank itself, but that there was no one else that I can talk to. Its very frustrating considering that throughout the 90 days that I called them they would tell me everything is fine and the dispute is still being worked on. And this is not the bad part they sided with the merchant after the merchant sent them forged receipts and paperworks!!! I have tried on many different occasions to tell them that without any luck, No one at GE Money bank want to listen!!! Dont open up a credit card throught them, better off going with any other bank or credit card but not Sams Club Discover, and definately not GE Money bank!

Company: Sams Club Discover GE MONEY BANK
Country: USA
Site: samsclub.com/credit

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