Green Dot Corporation
Account closed over $1000 monthly deposits, hotel charge issue

Contrary to Green Dot's claim, "We'll waive the Monthly Charge for this Billing Cycle if you make at least 30 purchases OR load at least $1,000," Green Dot is closing my account because I had more than $1000 in deposits in a month. Green Dot will not reconsider keeping my account active, nor will they allow me to purchase another prepaid card from them. Nowhere in the cardholder agreement does it state that there is a limit on the number or amount of deposits in a month.

Another inconvenience Green Dot caused me was when a hotel called to verify funds 4 days in a row. Green Dot applied the charges to my card. Then the hotel submitted a single charge for the 4 days, causing my account balance to be negative. Green Dot would not contact the hotel, so I had to three-way the hotel staff with Green Dot. The hotel had to fax a letter to Green Dot (one single letter), and I was informed my account would be credited back the overcharge at the soonest 2 business days following the receipt of said letter. Three of the four charges were credited back, but the fourth was lacking information from the hotel, and it took another 2 days to get the final credit back to my account. Meanwhile, I could not use my card.

I do not recommend using any of the Green Dot products.

Company: Green Dot Corporation
Country: USA
Phone: 18667957597
Site: greendotcorp.com

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