United Bank Card
UCB continues to harass me for more $ after account closed and balance settled

United Bank Card continues to send me harassing letters with past due notices after I closed my account and have already settled all balances with them (twice, because they said they didn't send me all my entire balance the first time).

1st Attempt to Close Account
I have tried to close my merchant account with them since December because that is when I dissolved my corporation. I call them and they tell me the only way I can cancel my account is if they fax me a form or mail me a form. I never receive a fax from them.

2nd Attempt to Close Account
I called them again, and now I have been charged for Jan because they did not send me the cancellation forms. Now, they tell me I can write a letter and fax it in on my own time. I do that, my account is closed.in my fax, I asked if there are any balances to call me and I would settle the balances. NO RESPONSE.

1st Past Due Notice
I receive a letter forwarded to me from a location I no longer reside but is on United Bank Card's file that I have a past due notice. I call them asking if I can settle it over the phone, but they say no. (Strange, a merchant processor can't take credit card over the phone?). I told the Customer Service person that my check would be there in a few days and that I just received notice. They cash my check.

2nd Past Due Notice
A month later, I receive a second past due notice for $27.20 again at the wrong address I no longer live at (even though I told them I don't live there anymore). I called them again and asked why I am being billed again, I thought I had settle all my notices the first time. The lady said that their systems are slow and that they didn't send me the entire past due amount. Okay, if you let me cancel in December there would be no past due amounts—the only reason I have past due amounts is because you keep my closed account alive. I was so angry, that I paid the $27.20 on the assurance that I would not be subject to anymore notices because at that point I was completely settled.

3rd Past Due Notice
Low and behold, I receive another past due notice, now for $50. The 2nd one was uncalled for, this 3rd one is a complete joke. I'm not sure why they keep harassing me with threatening letters on a closed account with a zero balance with past due notices and threats of forwarding it to collections. I have filed a claim with BBB and here on complaints. I am looking into ways into suing them in small claims court.

If you are ever considering opening an online merchant account, please do yourself a favor and DO NOT go with United Bank Card, they will do whatever it takes to keep your account open even when you try to close it, make it an impossible feat to close your account and settle balances and continue to send you notices for past due notices even after they tell you that all balances have been settled.

Company: United Bank Card
Country: USA
State: New Jersey
City: Clinton
Address: PO Box 4006
Phone: 9086385326
Site: unitedbankcard.com

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