Merrill Lynch
Poor Customer Service

I had been let go from my work and was educated that my 401k resources were likely to stay in my Merrill Lynch pension account until which moment I really could take them off, move them around, or move them to a different consideration. I don't understand if Lender of America buying Merrill created a difference-but somehow though I required written down to shut the accout and cash-out the consideration, 1 / 2 of the resources were rolled-over into an IRRA. Good. Until t he costs began throwing in. Hmm. I am spending them for what? To put on my cash? I will consider the bucks and place it in a checking account and earn money. Therefore, I attempted to contact to listen to my choices with this particular consideration. It took PERMANENTLY in order for them to find my consideration after which they proceeded to seem puzzled after I inquired about choices. Really?! I called back today to ask again though I had been confident I had been likely to shut all balances and achieved the RUDEST repetition about the telephone. He also could not appear to find my bill. I gave him the bill number, tackle, telephone, wrote my title repeatedly as well as provided the final four of interpersonal to confirm. After attempting to persuade me he was not attempting to be challenging, he requested for my total cultural. No. He asked again. I again stated no, and provided information to confirm my identification. He explained without me providing my total ss# within the telephone he could not help me. What!? A business that prides itself on monetary development cannot realize why I do want to guard my indentity to some degree! OMG. I finished the phone call acutely disappointed and nervous to reduce all connections for this organization. I suppose I'll try again tomorrow to locate somebody qualified enough to assist with this specific demand. If you're able to prevent the corporation, for me DO.

Company: Merrill Lynch
Country: USA

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