Wells Fargo
Misrepresents, Smoke and Mirrors, Bait and Hook

Currently my mortgage is with Wells Fargo. I was made aware of a Three-Step Refinance progrma that Wells Fargo was offering to their existing customers. My monthly payment was roughly $1400 per month on a 30 year loan at a rate of 6.125%.

I called, disscussed my situation with a loan officer and proceeded to start the process of refinancing. Taking advantage of the program, I was told, would offer me the following - 20 year loan, new payment 1470 per month. We discussed my town's current increase in taxes and the effect on the loan. Since my taxes are in escrow the loan officer had my new tax information in front of her. She sent me the package and turned me over to a loan processor.

The loan processor went over the paperwork with me and the numbers were exactly what I was told. Paperwork was sent to me (this was a close-at-home program), I read and re-read, dated, signed, had the paperwork noterized and sent off to WF - just making the deadline of closing by February 28th.

I made my last old mortgage payment of $1400 in February, had March off and received my first new payment slip of $1470 for my April payment. Then all hell broke loose. I was then informed that the re-assessed my numbers and my new payment, starting in May, would be $1750 per month. I tried to circle back with the two people that set me up only to discover that both of them are no longer with the company.

I went to my local WF branch to discuss and have been getting the run around. The only thing they've offered me is to spead out my tax increase over mutiple years! I told them it was their error (since they had my new tax info in front of them) and they should either write it off, or take my taxes out of my payment.

I just received a letter in the mail telling me that I'm ineligible to have my taxes removed from my mortgage payment... And the reasons they listed to not apply to me!

Where do I go from here?

Company: Wells Fargo
Country: USA
State: Iowa
City: Des Moines
Address: PO Box 10368
Phone: 8002220238
Site: wellsfargo.com

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