Arco Gas Station
Rude/disrespectful customer service

On March 25th I strolled in to the Arco AM/PM to cover gasoline and obtain a fountain beverage. I visited the register, requested for "$40.00 on PUSH 19 and also the 44oz fountian beverage." The cashier repeated the push quantity "19" in my experience and that I said yes. After I went outside to push my gasoline in my own work truck, no gasoline moved, and also the push didnt say there is something pre-paid. I returned inside and questioned if she was certain she use it push 19 since it hadnt moved any gasoline. She stated "Yes I am confident I set 19 since I actually repeated it back again to you. Let me check" after examining and re-printing the reciept, it confirmed $40.00 pre-paid on push 19-so she went within the back again to consult with what i believe is just a boss. She subsequently went outside, looked over the push, then returned inside where stage another woman started to assist me. Requesting me the same concerns whilst the prior woman I described once more what had occurred. She subsequently informs me "All i observe listed here is $20. What Exactly I will do is provide you $20 of gasoline and consider your title and quantity and after my change at 2pm depend the register and contact you" and so I subsequently stated how she was receiving $20 since the reciept stated $40 was compensated, and her co-worker was there to express the same. She stated that she couldnt do something more, and so I requested to keep in touch with a boss. She went to her boss/director, and began informing him what occurred, then returns and informs me that she might get it done $20. And so I subsequently call-over the boss and he makes a in spanish to somebody he was talking to. While he got up-to me I told him "just-so you realize I talk spanish and comprehend it fluently and certainly will talk to you in spanish" I told him what had occurred and then he informed his cashier to simply provide me the $40 trigger it wanot my problem and they might "examine the cameras later to ensure i didnt declare another push quantity" I stated thanks that's all I had been requesting. Then your cashier informs me, she was "just attempting to assist and was no requirement for me to obtain rude" where stage i informed her she wasnt being useful and simply searching for her greatest interest. She subsequently SHOUTS at me and claims "There Y@CK $40 on push 19, get free from below, you're soo crisis!" I said thanks greatly all I needed was THE GASOLINE I MOVED FOR!

Company: Arco Gas Station
Country: USA
State: California
City: Hesperia

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