HSBC/Best Buy
Balloon Finance Charge

I had purchased a computer on an 18 or 24 month no interest deal. Be that as it may, I've been making my payments online. The payments (their minimum payments) were always due on the 22nd. Well. I made my last payment on the 22nd and lo and behold, I get an email from these people stating that I owe them $288 in finance charges which are now subject to 26.99% interest. On their online payment site it did not mention this at all. This is deceptive to say the least. I called them and the first guy, who is in India, would take off my payment of $81.23. His supervisor, also in India, would cut it in half. I told them they shouldn't be charging me at all as my payment was on time. I got the same BS story from both of them that my 3 months prior statement said my promo end date was the 16th. I told them that there ws no mention of this on the payment site, which there wasn't and isn't. This company IS the worst and their actually better than they used to be. I have every intent of complaining to my state regulatory authority.

AVOID this company at all costs and I'm DONE with BestBuy, and any company that uses HSBC as the financing arm.

Company: HSBC/Best Buy
Country: USA
State: Minnesota

  <     >