Quicken Loans
Collected $500 for Appraisal That Never Happened, Refused Refund
- 02-15-2011
- 9
Anwar Caliph, Stephanie Summers and Jay Sloan - the team I was in contact with Quicken Loans. I wanted to refinance my mortgage loan and Anwar started the process. He collected $500 for appraisal that never happened. He promised I will get back a check for the appraisal on closing but Jay Sloan said I will not get a check but instead it will be credited on the total amount. Our phone conversation got heated on one occasion when I started hearing different total loan amount. I repeated my question and Stephanie cut me and raised her voice and sounded very annoyed. I told her that she don't know how to listen. That is when Jay Sloan came to the picture and eventually pressured me and just like Stephanie was rude on the phone. I canceled my contract and demanded my money back and Jay Sloan sent me an e-mail saying I will not get my money back.
Company: Quicken Loans
Country: USA