Quicken Loans
Appraisal Copy Never Sent and $500 Deposit Not Refunded

I contacted Quicken loans for a mortgage quote and possible loan. After giving Quicken loans all the pertinent information they gave me a loan quote and requested $500.00 as a refundable deposit for an appraisal which would be refunded after the appraisal was done. This was just to show that we were serious about taking out a loan through them and she assured us that it would be promptly refunded. Our appraisal was done by a company who only took 15 min to look over our property and the report came back to Quicken that our home was not worth the amount in which we were applying for. When I asked about the appraisal and how much it was I was told that the $500.00 I had given them paid for the appraisal, and that since it didn't come back at the amount intended that I was not entitled to a refund.

Since I paid for the appraisal I asked to receive a copy of the appraisal since it is my right to obtain a copy. She said she'd send it out right away. I have never received it, nor would the appraisal company give me a copy. I have no idea weather it was done or not, plus she had advised us that the deal was ready to close, so not to worry about making our current mortgage payment, as they would be getting the payoff from them in a matter of days. We did so against our better judgement and got the rug ripped out from under us.

Quicken loans has cost us over $1500.00, and it's time they paid restitution for their actions of theft.

Company: Quicken Loans
Country: USA
State: Michigan
City: Livonia
Address: 20555 Victor Parkway
Phone: 8002266308

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