Standard Bank
Closing my account without my request

Bank details & card taken, and so I went in to the Constantia department plus they helped me in reopening a brand new acc and explained that my fresh charge card have been requested and you will be within the department within 7 business days. This occurred, i obtained the brand new Ccard. Nevertheless, unfamiliar in my experience, (EVIDENTLY) I required they SHUT my Charge Card consideration?! WHY could i obtain they shut the consideration after I've SIMPLY obtained my new card?!? For just two times i get informed that they're going to contact me back having an answer. 2 nights later i get no-call back - i subsequently choose to get into the department myself, and after investing 1-hour within the lender - they ultimately acquire the re instatement division who merely state that i should create a notice requesting that my card be reinstated. Therefore, used to do this and also the notice as well as my identification was sent down. 2 nights later - NEVERTHELESS no reaction. Fundamentally 7 days later im advised to re apply to get a new charge card. This really is undesirable when I never required the closing. The department can't tell me who really shut the consideration. Support continues to be surprising and 14 days later - NEVERTHELESS no solution on WHO shut the acc AND JUST WHY!!

Company: Standard Bank
Country: USA

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