PayPower prepaid Visa
PayPower is holding my money hostage!

I purchased Paypower prepaid Visa and initially put $100.00 on it, I went home and tried to activate it in my husbands name and they could not verify his identification. I faxed over 2 forms of ID and 2 bills in his name to Paypower on Saturday night. Tried to use the card and it didnt work.

I called Paypower again, they would not speak to me, said they needed to speak with my husband, I had him call, while he was very busy at work, and after 30 minutes of being on hold to speak with a supervisor he was told to fax ID info again, we did. I called again on Tuesday and card is still not activated, ID is still not verified and I am unable to use the money. I was on the phone waiting 20 minutes to speak with a supervisor only to be told to try and fax it again. SO I just keep faxing this info, from 2 different fax machines, and my card is still not working.

I then inquired about a refund because I am just so frustrated with this scam, and was told a refund would take 3-4 weeks, I cannot wait this long, this money was to be used to pay a bill which is now overdue

Company: PayPower prepaid Visa
Country: USA
State: California
City: Pleasanton
Site: paypower.com

  <     >