Straight Talk
Overnight Delivery Fee Mistake, Only Billing Date Extension Offered

I was charge 14.95 for overnight delivery, this is what I wanted, however I did not get this product until four days later, they agreed this was a mistake and ask if I want to received a check in 30 days or get a service date extension, well don't do this, it turns all there doing is changing your billing date, and your not getting anything back in your pocket back, also learn from this phone call 611 calls to them are not free, they do cost you air time, so after 1.5 hours later I give up, this was a manager and this is all she was able to do for me, I think I received a couple hundred extra and a 100 extra text messages more, she wanted and understood she needed to do more but was unable too, sad system they have in place, does Walmart know what the customers are going through, I told her in her next managers meeting she should bring this up, and fix this

Company: Straight Talk
Country: USA
State: Florida

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