IBM Lender Business Process services
Customer Service a Joke/Insurance Fee Scam

Since Pursuit offered my home loan account to IBM Bank Business Process Providers, Inc. (IBM LBPS) in July I'm needing to invest hours and hours about the telephone to correct out their screw-UPS of my mortgage consideration. IBM LBPS customer support is training unnecessarily nuisance at-best and at worst doing customer fraud, by harming and making me to repeatedly provide unnecessary private information and pay attention to prolonged propaganda (registered after which from the live broker) of how "great" LBPS is really as a business

And what it will and doesn't do like a "debt" collector before actually requesting the character of my phone. All obtained standard record in regards to the move of my consideration and modifications they created have now been to my consideration have now been delivered to me roughly two (2) months following the day they explained within the telephone that their "program" exhibits as "shipped out" and also the day about the notice itself. Many times I obtained the allegedly "shipped" files after calling them concerning the problem (like their notice

Telling me of the significantly more than $200 escalation in my payment per month beginning in November).

Our latest issue with IBM LBPS, they improved my regular mortgage cost to significantly more than $200 monthly for "homeowners' insurance" beginning in November 3 months once they dominate my bill from Pursuit after nearly 5 years. This really is allegedly since the insurance paperwork supplied from my condos affiliation, on two individual demands, isn't appropriate to LBPS& the exact same one supplied to and approved by Pursuit for that previous 5 years with no problem. When questioned why anything worked for Pursuit on a single mortgage for 5 decades, today all of the unexpected wont work with IBM LBPS, I had been informed by "top

Administration" team, Mirium (sp?) Medina, that perhaps Pursuit did not deliver all of them the files throughout the "overtaking" of my mortgage which I have to deliver them another backup of "insurance evidence" of my home which I'm accountable for the homeowneris insurance charge that IBM LBPS "got on my account" and billed to my payment quantity without my permission or any advance notice in my experience.

Additionally, I obtained a bothering phone from IBM LBPS today (11/22/10) at the office (exactly the same quantity I requested them not to to contact the final period they named searching for the Sept payment on September 7) wondering why I've not delivered them the Nov cost&the exact same one which my lender has documents displaying the check was removed on 11/09. An answer I acquired in the owner after I informed her I'm taking a look at my online bank record that states that my online bill-payment to LBPS was sent 11/1 and also the check removed my lender by IBM LBPS on 11/09, "Oh, I would like to examine to determine what is going below." What about get your work together first before losing your clientis period and persistence, particularly, one which hasn't been overdue together with her funds for a long time?

Company: IBM Lender Business Process services
Country: USA
State: Virginia

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