Santander Consumer USA
Not applying payments

We've two distinct automobile loans under Santander. Definitely never a late-payment, they're all created via automated bank draft. One was reduced with a dealer in September. Santander cashed the check, and use it a wrong bill. To date, for 2 weeks Santander WOn't pay attention to us whenever we deliver them copies of the look for $14982.06 THEY cashed. We eventually speak with somebody who appears like they understand what is certainly going on, once we discover they had utilized the CashOff/TradeIn to the present car we possess. Therefore he claims he'd look after it. Therefore per week later, we're today receiving calls the Present Automobile is 8 weeks overdue. Did not we simply do that??! Appears they've taken ALL current consideration action in the present automobile, in the place of getting the mistakenly used trade in check of $14982.06 and cashing-out the very first vehicle that ought to have now been completed 8 weeks before. This really is therefore irritating whenever we spend anything precisely promptly plus they can't actually suitable their resources correctly. Plus they frighten us within the telephone with no present of attempting to solve their very own screw-up. Massive. Sign me-up for that class action suit.

Company: Santander Consumer USA
Country: USA

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