Redbox video rentals
Redbox Video Drops the Ball - Redbox video rentals

I contacted Redbox after an unsuccessful attempt at entering a free rental code received on my cell phone at one of their Redbox stations. The code was still in effect at the time and I had it ready to recite to the customer service representative. It was a simple request.

However, after speaking with David and then escalating to Dallin, in Seattle, I was told that they had no intention of helping me. A very poor customer service ethic was in evidence and it was almost as if they were "tag teaming" the consumer to prove that they could be right at the risk of losing a customer. Very poor communication skills and no knowledge of consumer advocacy and retention. Mitch Lowe needs to know about where he is failing his consumer base.

Sad and disappointing result with no attempt made either to listen attentively or resolve the problem!

Company: Redbox video rentals
Country: USA

  <     >