PNC Bank
Overdraft fees and Online banking - Overdraft fees and online banking

When I checked my online banking I noticed in the pending section that I was overdrawn on my checking account. I drove through snow on unplowed roads while Maryland was under a state of emergency declared by the governor to make a cash deposit to cover this pending withdraw. All to no avail. This bank calculated the largest withdrawal first then added the smaller ones in order to maximize the number of overdraft fees it could charge me. When I requested help from PNC customer service I was basically told "too bad, so sad" and just pay up. What used to be a customer friendly bank is turning into an institution that employs any trick it can to take more and more from its customers. Lucky for PNC those who continue to bank with them are human and will make mistakes from time to time. I am researching other banks and their practices and will soon be an ex customer of PNC. This bank should drop Pittsburgh from its name —it is nothing at all like the friendliest city on earth!

Company: PNC Bank
Country: USA

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