PayPal
Canceled GPS Order Still Charged to My New Credit Card

I started the order process and had no problems until I got to the PayPal section. At the PayPal section, I noticed that they had an old discontinued credit card on file. My phone number and email address were also incorrect. I tried to correct my email address first, but no matter what I did, it kept taking me to a section asking for my bank account number. I went out and back in several times trying to update my email address but got the same results. So I gave up and emailed PayPal and the vendor, telling them that I didn't think the purchase went through, but if it did, please cancel my order.

Anyway, I thought it was canceled. I believe the purchase was canceled for two good reasons. One, PayPal had an old credit card account I closed out years ago. Two, I sent emails to both PayPal and the vendor requesting the order be canceled on the very day this nightmare started. The vendor acknowledged that he got that email and said PayPal refused to let him cancel the order. He sat on it for two weeks and then sent it on. PayPal never acknowledged that they received it.

A couple of weeks later, my credit card bill came in. Looking at it, I was both surprised and livid to see that PayPal somehow found my new credit card account and followed through with the purchase.

I called PayPal to find out how it happened, only to get a rude and totally unresponsive person on the other end.

Another week or two went by, and the package arrived. Since it was here, I decided to go ahead and keep it. It was a GPS receiver. I worked with it over the weekend trying to get it to work, but it was never able to pick up satellites. I emailed the vendor and asked him to give me a refund and a postage-paid return package so I could send it back. He refused. So that's where I'm at. I have a defective product, and I'm not willing to pay postage to return it. The delta between return postage and refund is just too small to mess with.

All in all, it was a total calamity with plenty of places to lay blame: me for ordering something from eBay, PayPal for their total lack of customer service, and the vendor for sending it even though I asked him to cancel the order. I have since ordered another one, and it has been working perfectly.

Company: PayPal
Country: USA
Site: paypal.com

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