Diversified Collections INC
Called at work about unknown debt, agent refused to name it

It started like this: I got a memo from the secretary at work to call this # about "business." I called "Serena Baylor" and she told me that I owe a debt. I asked her what it was; she said I first have to tell her my complete social security #. I tell her that I won't do that—that's crazy, these days—and she then wants the # on the account on the "letter." I tell her I never got a letter; then she says (again) that she'll need my social security #.

I state that if I owe something, I need to know what it is. Well, she says, she can only give me that info if I give her the social. I refused to do that, and told her to not call me at work. I asked for her manager—she gave me his #, which led to a voicemail, which states to list your home phone #, your work #, your cell #, and your social security #—and to say everything twice. I tell him (on the vm) my name, my home phone, and that's it—asking him to call me to tell me what the debt is.

I didn't get a call back.

My SO and I both called numerous times after that. They absolutely will not budge. Therefore, I supposedly owe a debt, origin/amount unknown, and am supposed to pay it, but won't/can't bc I don't know how much/to whom.

Here's the kicker: I looked them up online (before this website came up). I notice they mostly collect student loans and taxes—neither of which I am in arrears.

I called the Federal Trade Commission, who advised me to send a certified, return-receipt requested letter demanding the original debt letter and to cease phone communications with me. I promptly did that, but after seeing on this site how these scumbags are, I'm guessing I will not get a return receipt or a debt letter.

I checked my online credit on all 3 reporting companies. All is in good standing at this point, as it has been for yrs.

Still, I am more than a bit nervous about what could be going on here. What do I (allegedly) owe? Or, what are they saying that I owe? My identity may have been stolen (3 or so yrs ago, out of a computer data base on the West Coast)—did someone use my # to get a loan? If they did, wouldn't that be on my credit report (which is attached to that social #)? Did my lowlife vindictive ex-husband use my social (after the divorce, 10 yrs ago) to obtain student loans on my name/number? If he did, though, wouldn't that have shown up on my credit report? Am I worrying for nothing?

Scumbag DCI! Here I am, paying all my bills, doing my best to stay on top of financial things, just so that I can have good credit and not get dunning calls/letters and not worry... And there they go botching it up with a stupid phone call to my job.

But tell me this: some of you talk about taking them to court if they don't follow the letter of the law. So, if I don't get a return receipt, debt letter, or any other response... Can I legally pursue this?

Company: Diversified Collections INC
Country: USA
State: California
City: Livermore
Address: Canyon Parkway

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