First National Bank Of Marin
Paid Extra Toward Bill but Card Still Declined and Balance Higher

I sent in my $99 start up fee for First National Bank of Marin Platinum Visa secured credit card. The first bill never came to my home and I was starting to worry that it was a scam for a quick hundred bucks.

During the time the 2nd bill was due I got a call from a woman named Tara (800-756-9428 x3312.) I expressed to her my concern because I never got my first bill and this company was on my "to do list" for a call. I was told there must have been some kind of mistake and since it was the first bill she would wave all fees and interest. I had not pre payed the $200.00 secured fee so she said my minimum payment was $30.00. She said the only way she could wave the fees was to receive a payment that day. So we did an electronic check for a payment of $150.00. That is 5x my minimum. Tara informed me that my whole credit of 260.00 would be available immediately when the check cleared in her system.

I called the # on the back of the card. When I talked to Tara the wrong bill was $285.00 and change. I payed the 150.00 and the computer says I still owe $151.61. This is now over the amount of the first wrong bill and I can't reach anyone. I can't even use my card. I tried all weekend and even received a letter in the mail that they got my payment. The card keeps coming up declined. I cannot afford to lose $250.00. Actually who can? Anyway I'm hoping you can help. Oh and once you put a purchase on the card it cannot be cancelled or refunded. That's why it worked in the beginning and then didn't. Help

Melinda
kendall pk., New Jersey
U.S.A.

Company: First National Bank Of Marin
Country: USA
Site: fnbmarin.com

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