Wells Fargo
Threats of Fraud, rudeness

I called customer service today to get information about a home equity loan on behalf of my mother. Before I even began the process two weeks ago, I spoke to someone at their new loan division (800-279-7957) who told me that there was not a problem that I was authorized by my mother to apply for this loan and we both thought my legal power of attorney status would allow me to do this on her behalf. I had already faxed them the information that they needed but called today becase I wanted the status and an explanation of some of the information. I was denied access to any information online or on the phone. A foreigner who spoke poor English continued to threaten me and said I would be reported to the fraud team. Now why would she consider me a criminal for just wanting to ask a question? It's how she presented herself and continued to threaten me that I was concerned about. She was also rude. When I got off the phone I went to the bank here in Rock Hill, SC to speak to someone in person. Since Wells Fargo took over Wachovia, the workers are nonchalant, unprofessional or else don't usually know what they're talking about. Rather than giving an apology, the woman at the front snidely gave me the address of the main office in San Francisco. (They and Consumer Affairs, the President, FTC, etc. Will be getting a copy of the letter.) From my understanding, this bank was alos bailed out. I need this situation resolved. I'm tired of these supercilious nonprofessional people remaining in business or on their jobs when there re so many Americans out of work who would do it correctly and who have the people skills for these positions. I'm tired of this. Please investigate.

Company: Wells Fargo
Country: USA

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