America home shield
AHS Failure to Fulfill their agreed responsilbility

On August 13th our Air Conditioning Unit failed. We called AHS to report the issue. We were told a contractor would be to us within 48 hours. Bear in mind that 3 boys sleep in this area and the thermostat has read over 90 degrees every day/night. After 3 days someone came and did not diagnose the issue but told us to add more amps to the circuit breaker. This was done and the issue occured again. Once again we called and someone was dispatched within 48 hours. 3 days later someone arrived and told us lightening hit the AC unit. We called AHS and our insurance carrier and we were told that this was not covered by AHS and our insurance carrier would have to handle. We contacted AHS and said we wanted a third opinion. We were told we would have to pay. This now September 17th, one month later and my children cannot sleep in their rooms with 90 degree temperatures. Dave Crawford, President of AHS was contacted for help and his assistant stated he would help. My wife called again and we finally have someone coming out to replace our compressor tomorrow, 37 days after the first call! After paying our monthly fees we will still need to pay out of pocket for the replacement. The performance of AHS has been negligent and beyond unacceptable. I stongly urge anyone considering using them to stop.

Company: America home shield
Country: USA

  <     >