Charter One Bank
Overdraft Fees scam, Customer Ripoff, Knowingly deceitful

The 3rd time I've had to deal with Charter One Bank and their overdraft fees. Today I received a statement from the bank that said I was $0.40, (Yes 40 cents), overdrawn on my checking account and thus far was being charged $43.37 in fees. Conveniently I received the notice today, on Saturday, via USPS Mail (snailmail). Four days past the said overdraw.

This was all because of an overseas purchase I made. The purchase was for approx $99.00 with shipping. At the time of purchase I was also charged a Foreign Exchange Rate on the $98.00 which made the total $102.00. Three days later the bank for some unknown reason charged me another Foreign Exchange Rate on the $102.00 which overdrew my account.

There is more but the one fact in all of this is why the bank does not notify their customers immediately or soon after these overdrafts happen so they can be corrected. I know when I go in there on Monday the manager is going to say that they did try to notify me by "e-notice", a notice on my online account, but it wasn't there until today.

I check my account online daily because this has happened to me before. And I believe that their computerized system posts these changes when it sees fit. There is no way of me proving it and the manager mind as well call me a liar right to my face because that's what he insinuates when he says, "that balance was never posted" or "There is no record of that on your account - see".

The bank waits until the overdraft fees are of a substantial amount before notifying the customer! So so Wrong. First of the month I'm changing my SSI direct deposit to a different bank.

Company: Charter One Bank
Country: USA
Address: 3024 Navarre Avenue
Phone: 4196913619
Site: charterone.com

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