HDFC Forex Card
Poor Customer Care and stillno refund

Hi

I tried to purchase few items on Walmart using Forex Card issued by HDFC Bank, Pune, India.

The Ecom was Active hence I thought the transaction was successful but in 2 mins i received a mail that the transaction has been denied. Gr8..

So now I checked the account, the money is debited from Forex card ($290 Apprx) and Walmart says its not charged only authorization has been taken. They say contact your Financial Institution to check when the Authorization Hold expires. Thats the date, the money will be credited back to Forex card.

When i tracked this with Walmart they gave a complete process regarding transaction and how it works like Authorization hold concepts and all..

Now its been more than 3 days, all working, let me mention that, For all the queries put forward, I receive no good response (what i get is Call phone banking in INDIA, they dont even have US no) i dont know atleast thats what i got for Forex, for the expiration of Hold in normal case. All what I was asking is when the Authorization Hold will expire, that really sucksss... Big time.

I need some answer on that and still awaiting reversal of that non sense Authorization Hold.

It good that I have some extra to spare but if someone needs money he will be dead by the time these people will respond and reverse the amount.

Niranjan

Company: HDFC Forex Card
Country: USA

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